Edora CRM/BRM is a modular system, which gives a thorough overview of customers and business relations as well as the activities happening on each of them. Edora CRM/BRM combines the financial system and storage system with all the notes, which are relevant to save in connection with a customer, so that all information is available through one user interface.

CRM is not only indispensable for the sales department, but will be a help throughout the organisation.

• CRM for Management
• CRM for Marketing
• CRM for Sales
• CRM for Service

Why have an Edora CRM system?

• Increased sales
  
  • Optimal customer structure, which gives the company the possibity of a professional realtionsship with their customers.
  • Faster closing of cases, which ensures that no customer is lost.
  • Market segmentation - the more accurate a market segment can be defined, the more the marketing can be targeted and effective.

• Increased understanding of the needs of the customers
  
  
  • Reports, which are attached to the customers, gives the sales personnel an idea of sales possibilities.
  • Identify the sales possibilities of the customer and have specific and effective meetings.

• Overview of customer information
  
  
  • The entire company can view the customer database, so that everybody knows what is happening with the individual costomer. 
  • It is possible for everybody to see the sales potential of the individual customer if desired.

• Knowledge Sharing
  
  
  • Share knowledge with the entire company and create the possible synergy.
  • When senior employees leave the company, their accumulated knowledge of the customers is not lost.

• Service Departments
  
  
  • Customer service processes are optimized and made more efficient.
  • Management of support agreements, which eases work pressure.
  • Handling of af invoicing. When a case is closed, the relevant contact persons are notified.
  • Document Merge with Word, which can lead to campaignes or just make life easier in connection with printing of business information.

• Calendar Management
  
  
  • Your calendar is integrated with the CRM system.
  • Your calendar is integrated with Outlook, which leads to optimal management of appointments.

• Time Recording
  
  
  • Registers the time spent on a case and gives the customer the exact working hours on a specific task.
  • Get an overview of the time you spend on the different tasks and cases.
  • Yours manager of yourself may set deadlines for projects.

• Discount Groups
  
  
  • Automatic control of discounts to customers to the advantage of the customer and the compagny itself.
  • Devide your customers into appropriated discount groups and special agreements and get a professional and comprehensive discount system. 

In case you should want special additional modules, we are ready to develop the functionality you need in cooperation with you!