NDI Planner & Online Booking

Planning and Resource Management System for Nordisk Dæk Import A/S. Development and implementation for Nordisk Dæk Import A/S (NDI) and Super Dæk Service (SDS).

Commercial advantages:

Overview of client appointments
Increased customer satisfaction
Improved customer service
Effective resource planning
Cost reductions
Possibility of online booking

The Solution

The implemeted solution is an advanced common planning and resource management system for the entire NDI concern. The system comprehends customer appointments of the mechanics and gives NDI/SDS a unique possibility of optimizing their use of ressources (mechanics, lifts, courtecy cars, i.e.) among the garages.

The system is web based, updated in real time and has full integration to NDI's existing financial system and interface to the online booking module.

The customer may book by telephone, via an online booking module or via a central call centre. The call centre can access the calendars of all the garages and book an appointment based on the request of the individual customer.

If the request of a customer is not be possible, it is possible for the call centre to book an appointment at another garage. This allows fast customer service and a more efficient resource utilization. If the customer books online, the system automatically allocates the necessary ressources according to availability.

This project was specified in detail in close cooperation between consultant fra Edora and representatives from NDI's IT department.

As platform for the solution we used the following:

Microsoft SQL Server 2005
ASP.NET C# Web application
Microsoft Windows 2003 Server