CRM/BRM
The perfect choice for large and
medium size companies will always be a CRM system, which is 100%
individually customized. Unfortunately, this may be a long and
costly process, where the wheel is invented more that
once.
Edora CRM / BRM is an out-of-the-box
solution, which will solve most of the needs of the average
company.
Edora CRM / BRM is a modular system, which gives a solid
overview of customers and the activities happening on them. Edora
CRM / BRM combines the ERP system and the warehouse management
systems with all notes relevant in connection with the customer, so
that all information is available through a single user
interface.
Edora CRM / BRM is not only for the sales department, but will
be useful throughout the organisation.
- CRM for management
- CRM for marketing
- CRM for sales
- CRM for service
Afterwards, there may if necessary be developed additional extra
modules, which will ensure that Edora CRM / BRM solves
all of your needs.
Why an Edora CRM / BRM system?
- Increased Sales
- Optimal structure over customers, which gives the company the
possibility of a professional relationship with their
customers.
- Faster closing of cases, which ensures that no customer is
lost.
- Market-segmentation- the more precise a target group can be
defined, the more effective the sales promotion can be worked
out.
- Better Understanding of the Customers'
Needs
- Reports attached to the customers, give the sales person an
idea about the sales potential.
- Identify the sales potential at a customer and have effective
and concrete meetings.
- Overview of Customer Information
- The entire company can see the customer database, so that
everyone in the company knows what is going on at the individual
customer.
- It is possible for everyone to view the sales potential of the
individual customer if desired.
- Knowledge Sharing
- Share information with the entire company and create the
synergy that is possible.
- When employees leave the work place, the collected knowhow
and knowledge of the customer is not lost.
- Service Departments
- The customer service processes are improved and made more
efficient.
- Handles support agreements, which eases the work load.
- Handling of invoicing. When a case has been solved, the
relevant contact person is informed.
- Document merging with Word, which can lead to campaignes or
just ease the daily cores related to printing of company
information.
- Calendar Management
- The calendar is integrated with the CRM system.
- The calendar is integrated with Outlook, which gives an optimal
handling of agreements.
- Time Recording
- Records the time spent on an assignment and gives the customer
the exact working time spent on an task.
- Get yourself an overview of the amount of time spent on the
different cases and tasks.
- Your manager or yourselft may set deadlines for projects or
cases.
- Discount Groups
- Automatic management of discounts for customers to the
advantage of the customer and the company itself.
- Separate your customers in expedient discount groups and
special agreements and have a professional and comprehensive
discount system.
Should you want special modules, which exceeds this standard
package, we should be happy to define the functionality you
need in cooperation with you!